Frequently Asked Questions

Q. How long does shipping take?

Shipping depends on what you choose at checkout. You have options for UPS and USPS for domestic and DHL for international.

Q. What switches do the keycaps fit on?

They fit on Cherry MX switches or similar shape switch.

Q. What if my keyboard breaks?

Please refer to the return policy that is located on the bottom of the order confirmation page of the site.

Q. What is your return policy?

Please refer to the return policy that is located on the bottom of the order confirmation page of the site.

Q. Where can I go to get the most up to date information and Matrix News?

You can follow us on social media and sign up for our newsletter. Access to these can be found on the bottom of each page.

Q. How do I get a sponsorship from Matrix Keyboards or join the affiliate program?

At this time we are not taking sponsorship requests. However, you may apply to our affiliate program by clicking here.

Q. How do I use the keyboard commands?

The keyboard commands can be found here.
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