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Frequently Asked Questions
- 1) Do you have any software for your Keyboard?
- 2) How long does shipping take?
- 3) What is your return policy?
- 4) Where can I go to get the most up to date information and Matrix News?
- 5) How do I do different functions on the keyboard?
- 6) Do you ship to my country?
- 7) How much is shipping to my country?
- 8) Are our keycaps compatible with your keyboard?
- 9) What if my keyboard breaks and is under warranty?
- 10) What switches do you offer and what are the specs?
- 11) *International Orders* I placed an order and the shipment seems to be held up at partner facility in California
- 12) My keyboard won't type or lights won't turn on. How do I fix this?
Q. 1) Do you have any software for your Keyboard?Yes we do! You can download it here. Below are some videos on how to use the software.
Video 1 link: How to add Media Keys to your Matrix Elite Series 60% Keyboard.
Video 2 link: How to create custom RGB lighting effects for the Elite Series 60% Keyboard.
Video 3 link: How to set custom functions on your Matrix Elite Series keyboards.
Q. 2) How long does shipping take?Shipping times depend on what shipping you select and where you are located in the world. When you reach checkout there will be an estimate on how long shipping takes when choosing your shipping method. *International orders are subject to delays due residual affects caused by the Covid-19 pandemic.
Q. 3) What is your return policy?Returns for defective products: We accept returns for defective products within 30 days from when order was delivered. Customers must request a return from Matrix Keyboards through our Product Return Form. Please provide as much detail and any photo/video evidence of the defective product when filling out the Product Return Form so our team can better assist you. Once you have contacted Matrix Keyboards please wait up to 2 business days for a reply for final instructions. Please contact us only once regarding the return as multiple emails could delay the return process.
Returns: We accept returns within 30 days from when order was delivered. Customers must fill out our RMA Request Form first and await further instructions from our Customer Support Team upon review of your return request. Once you have contacted Matrix Keyboards please wait up to 2 business days for a reply for final instructions. Please contact us only once regarding the return as multiple emails could delay the process.
*We do not accept returns past our 30 day return policy. Defective keyboards past our 30 day return policy could fall under our 1 year warranty.
Q. 4) Where can I go to get the most up to date information and Matrix News?You can follow us on social media and sign up for our newsletter. Access to these can be found on the bottom of each page.
Q. 5) How do I do different functions on the keyboard?The keyboard manual can be found here.
The Clix Manual can be found here.
Q. 6) Do you ship to my country?We ship to the following Countries:
Q. 7) How much is shipping to my country?Shipping prices vary depending on location and shipping method chosen at checkout. You may check shipping rates at checkout prior to confirming your order.
Q. 8) Are our keycaps compatible with your keyboard?
|Matrix Elite Series||Apex Pro|
|Ducky One 2 Mini||Any 65% keyboards|
|Anne Pro 2||Cosair K70 Rapid Fire|
|Vortex Poker||Razer Huntsment Tournament Edition|
|All Hyper X Keyboards||Mass Drop ALT|
|All Ducky TKL||Logitech G Pro|
|Cherry MX Switches||ISO Layout|
|Kalih Switches||Nordic Layout|
|ANSI Layout||Logitech G Pro x|
|Omni Point Switches|
Here is a layout of the Matrix Elite Series
Q. 9) What if my keyboard breaks and is under warranty?All keyboards under warranty are subject to inspection from Matrix Keyboards Team. Warranty only covers any defections caused during manufacturing production. Anything determined as wear or tear from excessive use is not covered under our warranty.
PCB: 1 year Warranty
Cable: 1 year warranty
Switches and keyboard keycaps: 30 day warranty
Case: 30 day warranty
If you believe your product falls under our warranty please refer to our defective return policy.
Q. 10) What switches do you offer and what are the specs?You can find out all about the switches we use and the differences here.
Q. 11) *International Orders* I placed an order and the shipment seems to be held up at partner facility in CaliforniaThis indicates that the order has been sent to USPS international shipping partner, Global Post. Please click HERE to track the international shipment progress.
If your tracking has not been updated in over 30 days, please download, fill out, and sign the Global Post Claim Document. Once signed and completed, please email it to our Customer Support Team.
Q. 12) My keyboard won't type or lights won't turn on. How do I fix this?Reset your keyboard via Matrix Driver.
1. Download our Matrix Driver 126.96.36.199 driver here.
2. Unplug your keyboard for 10 seconds
3. Open Driver
4. Plug your keyboard back in (If the driver does not detect your keyboard, close the driver and repeat steps 2 & 3)
5. Click the 3 dots top right and click restore and then confirm and wait up to 10 seconds to complete
6. Press FN + ] and hold for 1 second to bring lights back on.