Frequently Asked Questions

Q. Do you have any software for your Keyboard?

Yes we do!!!! You can download it here.

Q. How long does shipping take?

Shipping times depend on what shipping you select and where you are located in the world. When you checkout there should be an estimate on how long shipping takes as well. *International orders could take a few days longer due to the package getting cleared by customs.

Q. What is your return policy?

Please refer to the return policy that is located on the bottom of the order confirmation page of the site.

Q. Where can I go to get the most up to date information and Matrix News?

You can follow us on social media and sign up for our newsletter. Access to these can be found on the bottom of each page.

Q. How do I make the keyboard do this?

The keyboard manual can be found here.

Q. Do you ship to my country?

We ship to the following Countries:
Armenia Bulgaria Czech Republic Hungary Japan Poland France
Australia Canada Denmark Iceland Monaco Portugal United Kingdom
Austria Chile Finland India Netherlands Qatar Spain
Belgium Croatia Germany Ireland Norway Slovenia Sweden
Brazil Cuba Greece Italy Philippines United States Switzerland

Q. How much is shipping to my country?

Shipping prices vary depending on location and shipping method chosen at checkout. You may check shipping rates at checkout prior to confirming your order.

Q. Are our keycaps compatible with your keyboard?

Compatible NOT Compatible
Matrix Elite Series Apex Pro
Ducky One 2 Mini Any 65% keyboards
Anne Pro 2 Cosair K70 Rapid Fire
Vortex Poker Razer Huntsment Tournament Edition
All Hyper X Keyboards Mass Drop ALT
All Ducky TKL Logitech G Pro
Logitech G Pro x Omni Point Switches
Gateron Switches Logitech
Cherry MX Switches ISO Layout
Kalih Switches Nordic Layout
ANSI Layout

Q. When will sector 4 release?

Sector 4 is scheduled to release late summer and we will release more updates via our social media accounts as they become available to announce.

Q. What if my keyboard breaks and is under warranty?

If you think your keyboard is defective please email us with details what is going on with your product through our contact us page to start the process of getting help. We'll respond to you accordingly with our process to help take care of you!
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